To be fair, the people working on Greater Anglia’s Facebook page must get an unbelievable amount of flack from disgrunted leisure and business passengers alike. However, there is a way of dealing with it professionally, and then there’s this. At least they realise their error.
Special thanks to to the guys at the Condescending Corporate Brand Page for this one. Mind you, there is always the slightest chance that the offending comment is from a fake account 😉